The renter may cancel the rental at any time due to weather. After the renter has accepted the castle we have met our obligation to furnish the equipment and no rain checks are given.
During the week, we are available from 10 a.m. to 9 p.m. We call all voicemails back as soon as possible!
Rentals are available from 9 a.m. to 9 p.m. The latest we will pick up is 9 p.m. We do NOT do any overnight delivers. For customer safety and liability, we no longer allow customer pickups.
We normally do a 30-mile delivery radius around Abilene. However, depending on other bookings and time we may be able to go further, please contact us for more details. There is a delivery fee if you are outside of the Abilene city limits.
There is a $50 cancellation fee if cancelled for any reason other than rain or wind.
Each day is separate. We cannot leave a castle overnight.
Normally, we only go about 30 miles outside of Abilene. We do make exceptions. If you rent more than one castle for more than 4 hours, we can usually accommodate you. If you are more than 30 miles from Abilene, call for more information. There is a delivery fee if you are outside the Abilene city limits.